Terms & Conditions

The website www.gamein.ae is owned and operated by Gamein FZ LLC [Hereinafter “we”, “us”, “website”] with official address at Fujairah – Creative Tower, creative city – Media Free zone.

The present agreement governs the relationship between Gamein FZ LLC and the user (hereinafter you, they). The scope of the present agreement shall apply to this website, mobile application (if any) developed by Gamein FZ LLC for its services, services of our affiliate entities including joint ventures, subsidiaries, parent and sister companies and any other related corporate entity.

The present agreement (terms) is reflection of entire understanding of our relationship with you. It shall supersede any previous or other such understanding. The standard language of the agreement is English and in case of a conflict between human readable form and machine readable form, the human readable form shall prevail.

KINDLY GO THROUGH OUR TERMS AND POLICIES CAREFULLY BEFORE USING OUR SERVICES. BY USING SERVICES, YOU EXPRESSLY AGREE TO ALL THE TERMS, POLICIES, DISCLAIMER AND GUIDELINES PROVIDED BY US. IF YOU DO NOT AGREE WITH US, PLEASE EXIT RIGHT NOW WITHOUT USING OUR WEBSITE ANY FURTHER.

We reserve and retain the absolute right to alter/amend/change or modify these terms and related documents, in whole or in parts, without any prior notice or intimation to you. It is recommended that you keep checking the same for updated policies though we will try to notify the changes on the home page.

General Terms & Conditions

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Payments & Additional Charges

All prices are payable in UAE Dirhams and the following credit cards are accepted (Visa and Master Card)

Pre Authorization Procedure

Daily, Weekend & Weekly Rentals

Pre authorization will be blocked on a valid credit card based on the type of the Gaming Console

Delivery & Collections Charges

  • From Our offices in Jumeirah Lakes Towers: Free of Charge
  • Within DubaiSame Day Delivery: 40AEDfordrop off and pick up
  • Express Delivery (Bullet Services): 70AED for drop off and pick up

Delivery & Collection Fines

 

If the device was not returned on the same time selected on www.gamein.ae a late payment fine of 10AED will be charged for every late hour.

Documentation RequiredOn Pickup / Drop off

U.A.E Residents

  • Emirates ID or a valid Passport copy with the valid resident visa page
  • A valid credit card

Non – Residents

  • A valid credit card
  • Passport copy with the visa entry stamp

Age Restrictions

Minimum age requirement for renting our devices is 13 years old, else parents ID and approval is required.

Value Added Services

Controllers

A variety of controllers for all devices. A wide selection of games. The hirer is liable to pay for charges of AED 250 for the loss or of the games. In case of any damages all charges as determined by GameIn are payable.

Games

A wide selection of games. The hirer is liable to pay for charges of AED 250 for the loss or of the games. In case of any damages all charges as determined by GameIn are payable.

VR Headset & Cameras

Virtual Reality headsets are provided for consoles and laptops. The hirer is liable to pay for charges of AED 1700 for the loss or of the games. In case of any damages all charges as determined by GameIn are payable.

 

General Guidelines

Rental Period

Rental Charges are on a 24 hour basis

Pre-Paid Terms & Conditions

General

This online reservation facility does not constitute a contract for the supply of vehicle rental services. A contract will be entered into at the time of rental and will be governed by the laws of UAE.
Gamine FZ LLC prepaid rental booking showing a specified value will be accepted as a means of payment of the reservation charges at rental counters or upon delivery. The booking must be accompanied by a credit card both for security and to cover the charges not included in the booking value, such as extras, extension, late fees and excess in case of damage or loss of the rented device. A pre-authorisation will be taken on the credit card to cover excess & other additional charges at the time of device rent. Standard Gamein FZ LLC UAE Terms and Conditions apply. All rentals may be subject to additional surcharges (e.g. for special equipment, extension, fine etc.).

Amendments:

(A) PAYMENT BY CREDIT CARD

Credit cards are accepted for online payment. Please note the Credit card used online must be presented at time of pick up. Credit card on the name of card holder must be available at pick up location. This is a mandatory requirement. The credit card must have enough funds to cover the security deposit.

(B) PREPAID RATES ONLY

Gamein FZ LLC applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from www.gamein.com

(C) Change of Reservation:

  1. Any change to a booking made online or through the call center will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:
    a. Drop off location | b. Pick up date and time | c. Drop off time and date | d. All other additional products.
  2. Any modification for changes made online would have an amendment fee of Aed: 50.00
  3. The primary customer name and the pick-up location on a reservation cannot be changed. If you wish to change the primary name or the pick-up location, then you must cancel the reservation (see below “Cancellations”) and make a new reservation.
  4. You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation to be made.
  5. Administration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed below. All requests to amend a booking will be subject to normal availability of the requested vehicle. Prices may change between the date of the original booking and the amended booking, in which case the later prices will apply.

Cancellation:

  1. Customers may cancel a pre-paid booking with an administration fee of AED: 50.00 if device rental is advised 48 hours prior to pick up date.
  2. For cancellations of rentals with less than 48 hours’ notice, Gamein FZ LLC will charge one day rental of the reservation and an Administration fee of AED: 50.00.
  3. Refunds will be made to the credit card that the original booking was made on within 21 working days.

Early Return/ No Shows:

  1. There will be no refund for unused device rental days on a prepaid rental, once the rental has started.
  2. There will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pickup date or was not available at the drop off date/time.

Extensions:

If a rental needs to be extended once the console has been picked up, local rental rates and policies will apply for the additional days and the additional charges will be settled by customer’s credit card.

Cash:

Cash as a form of payment is only accepted at the end of rental. At the beginning of rental a credit card is required for the deposit.

Late Arrival Policy:

If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within 4 hours of the specified pick-up time, (or if the location closes before then, by the locations closing time), the reservation will be treated as a No Show and charged accordingly.

Extras:

Your extras, i.e. Games, controllers, Virtual Reality (VR) headset are payable on the website or at the rental location & is subject to availability.

General

This online reservation facility does not constitute a contract for the supply of device rental services. A contract will be entered into at the time of rental and will be governed by the laws of Dubai.
Gamein FZ LLC rental booking showing a specified value will be accepted as a means of payment of the reservation charges at rental counters. The booking must be accompanied by a credit card both for security and to cover the charges not included in the booking value, such as extras, and excess in case of damage or loss of the rented device. A pre-authorisation will be taken on the credit card to cover excess & other additional charges at the time of device hire. Standard Gamein FZ LLC UAE Terms and Conditions apply. All rentals may be subject to additional surcharges (e.g. for special equipment, late fees, etc.).

Amendments:

(A) PAYMENT BY CREDIT CARD

Credit cards are accepted for online payment. Please note the Credit card used online must be presented at time of pick up. Credit card on the name of card holder must be available at pick up location in addition to an official ID such as Emirates ID or Passport. This is a mandatory requirement. The credit card must have enough funds to cover the security deposit.

(B) PREPAID RATES ONLY

GameIN applies Cancellation and No Show/Lost Rental charges on all prepaid rates booked from www.gamein.ae

(C) Change of Reservation:

  1. Any change to a booking made online or through the call center will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to:
    a. Drop off location | b. Pick up date and time | c. Drop off time and date | d. All other additional products.
  2. Any modification for changes made online would have an amendment fee of Aed: 50.00
  3. The primary customer name and the pick-up location on a reservation cannot be changed. If you wish to change the primary name or the pick-up location, then you must cancel the reservation (see below “Cancellations”) and make a new reservation.
  4. You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation to be made.
  5. Administration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed below. All requests to amend a booking will be subject to normal availability of the requested vehicle. Prices may change between the date of the original booking and the amended booking, in which case the later prices will apply.

Cancellation:

  1. Customers may cancel a pre-paid booking with an administration fee of AED: 50.00 if Gamein FZ LLC rental is advised 48 hours prior to pick up date.
  2. For cancellations of rentals with less than 48 hours’ notice, Gamein FZ LLC will charge one day rental of the reservation and an Administration fee of AED: 50.00.
  3. Refunds will be made to the credit card that the original booking was made on within 21 working days.

Early Return/ No Shows:

  1. There will be no refund for unused Console rental days on a prepaid rental, once the rental has started.
  2. There will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pickup date.

Extensions:

If a rental needs to be extended once the device has been picked up/delivered, local rental rates and policies will apply for the additional days and the additional charges will be settled by customer’s credit card.

Cash:

Cash as a form of payment is only accepted at the end of rental. At the beginning of rental a credit card is required for the deposit.

Late Arrival Policy:

If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within 4 hours of the specified pick-up time, (or if the location closes before then, by the locations closing time), the reservation will be treated as a No Show and charged accordingly.

Extras:

Your extras are payable at the rental location or on www.gamein.ae& is subject to availability.

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